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| Q. |
How do I make my
room reservation ? |
| A. |
To make reservations,
please use our Secured Online Reservation
Form available on this website. Please
ensure that you furnished all the required
information as specified on the Reservation
Form. |
| Q. |
When I submit my
reservation form, where does my request
go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long will it
take the Hotel to respond to my reservation
request? |
| A. |
Within 24 hours
and not later than 36 hours. If you
do not receive your respond with 36
hours, please e-mail back to us at maxcarry@tm.net.my
|
| Q. |
I don't have 24
hours to wait for confirmation. What can
I do? |
| A. |
|
| Q. |
What happen if after
36 hours we do not receive any respond
from you? |
| A. |
As you are aware
this booking is via online and there
are many possible factor that your reservation
does not reached us may be due to server’s
error or due to some other technical
problem. Please e-mail back to us at
maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know my
reservation is confirmed? |
| A. |
When you received
our acknowledgement via the e-mail or
fax within 24 hours and not later than
36 hours. Reservations are deemed secured
if guaranteed with credit card or a
prepaid Cash Deposit into the hotel's
Bank Account. |
| Q. |
After filling up
and submission of my Reservation Form
how do I know if my reservation is confirmed? |
| A. |
Within 24 hours and not later than 36
hours, you will be contacted by e- mail
informing you on the status of your reservation. |
Q. |
How
do you respond back to us on our confirmation
? |
A. |
We shall be responding
back to you via e-mail. We do not call
or we do not fax to you unless requested
to do so. Please ensure that you furnish
to us an accurate e-mail address/es. |
| Q. |
We seem to unable
to locate your telephone number on this
website ? |
| A. |
This website and
the rates displayed on this website
are specially formulated for Internet
Booking Only. Guest that calls in at
the hotel shall not be entitled to our
Internet Promotional Rates. This is
the reason why we do not furnish Telephone
contact. |
| Q. |
What happens if
I encounter problem with my reservation
upon checking-in? |
| A. |
It is advisable
for you to quote your confirmation number
if you were given one but if you were
not, it would be advisable for you to
print out the confirmation letter and
bring along. |
| Q. |
What do I need upon
checking-in ? |
| A. |
If you are given a confirmation number
please quote it during checking- in and
if you do not it would be advisable for
you to print out the confirmation letter
and bring along. |
| Q. |
How far ahead should
I make the reservations? |
| A. |
At least 72 hours before arrival date.
|
| Q. |
Is it advantages
for us to book early ? |
A. |
Yes it would as
most of the time we are always fully
booked. In order not to get disappointed
please make your booking as early as
possible. |
| Q. |
During the reservation
I gave my credit card details but upon
checking in I decide to pay cash. Is this
possible ? |
| A. |
Yes this is possible.
We do not collect payment online. We
do not deduct from your credit until
you arrive at the hotel/resort, the
credit card details is merely to guarantee
your reservation only. You may pay cash
upon check in instead. |
| Q. |
What are the means
for us to guarantee our booking ? |
| A. |
To guarantee your
booking we would request for your credit
card details. For those without credit
card details we would instruct then
to make a cash deposit into the house’s
bank account. Please indicate in the
Reservation Form that you wish to pay
by Cash. |
| Q. |
Which would you
prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
Depending where
you are from, if you are from Overseas
we would prefer Credit Card due to the
troublesome procedures of having to
go to the nearest compatible banks to
make the cash deposit. To make your
reservation and confirmation process
easier and faster we would prefer Credit
Card. |
| Q. |
If we do not have
a Credit Card can we make our reservations
via your Online Reservation Form and what
are the procedures ? |
| A. |
Yes you can make
your reservations via our Online Reservation
Form. The procedures would be as follows.
You are to fill up our Online Reservation
Form and please indicate to us that
you are paying by Cash. We shall give
you further instruction on how to make
your Cash Deposit into our hotel/resort
Bank Account during the confirmation
stages. |
| Q. |
Do you collect payment
during the Reservation stages ? |
| A. |
No we do not collect
payment during the reservations stages.
During reservation stage we need your
credit card details for the main reason
to guarantee your reservation. |
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| Cancellation Policy |
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| Q. |
How do I change
or cancel my reservations ? |
| A. |
Through the telephone,
facsimile or e-mail. Please specify
your Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We
would prefer by e-mail as it is faster
to do so. |
| Q. |
What is you hotel/resort's
Cancellation Policy and what are the penalty
if we defaulted ? |
| A. |
Our Cancellation
Policy and Penalty Charges if any, are
contained within this website either
on the Accommodation or Room & Rates
or Promotional Packages Page. Please
look for these information within this
site. |
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| Payments
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| Q. |
What credit card
types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
| A. |
Any major credit card is acceptable
here. |
| Q. |
Do your hotel/resort
accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do I have to
include my credit card number? |
| A. |
When you fill up our Secured Online
Reservation Form to guarantee your reservations. |
| Q. |
Is it safe to use
my credit card? |
| A. |
Yes, Our Secured Online Reservation
Forms are encrypted. |
| Q. |
Why do you need
my credit card number and expiry date? |
| A. |
To guarantee the reservation during
peak period or late arrival. |
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| Rooms & Rates
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| Q. |
Based on the rates
offered on your website, is it possible
for us to ask for special discount ? |
| A. |
Rates portray on
this website are our Internet Promotional
Rates. It is the discounted rates meant
for Internet booking only. Only bookings
made via this website are entitled to
these Internet Rates. |
| Q. |
What about special
discounts? |
| A. |
No discount will be given based on these
Internet Promotional Rates. Please look
for our Promotional Packages if any. It
would be cheaper. |
| Q. |
We are Airlines
Staffs, are we entitled to Airlines Rates? |
| A. |
We do not have
rates for Airlines staffs, please make
booking through your respective airlines
for rates accorded to the respective
airlines if any. Our rates are Promotional
Internet rates. |
| Q. |
We are Malaysian
Government Staff, are we entitled to special
rates ? |
| A. |
No. Our rates are
special Internet Promotional rates.
Please check with the respective department
if there are any special rates accorded
to Malaysian Government staffs. |
| Q. |
We
are Government Employees of a Foreign
Government, are we entitled for a special
rates ? |
| A. |
No. We do not have
any special rates for Government Employees
from a foreign government. |
| Q. |
What are the check-in
& checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and check
out time is at 12.00 p.m. |
| Q. |
What is the earliest
time I can check-in into the hotel room
? We will be arriving at the hotel/resort
early in the morning? |
| A. |
Our normal Check-In
time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are
subject to availability of rooms. |
| Q. |
Do you have Baby
Cot ? |
| A. |
Yes we have baby cot and we provide
baby cot free of charge. Please enquire
at the reception upon check-in. |
| Q. |
We will be arriving
at 5.00 am in the morning, if we check-in
at this time, do you consider this as
1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight home
is at 12.00 am, we would like to check
out late at 8.00pm, What is your rate
for late check out? |
| A. |
The normal room rates available on the
website applies. |
| Q. |
We
will be arriving at the Hotel at roughly
around 3.00am, so can we check in at
that time? |
| A. |
Yes, but you shall
be charged in accordance to the rates
shown on this website. Please indicate
in your reservation form your arrival
time. |
| Q. |
We
are aware that your check out time is
12.00 noon but due to our late flight,
we wish to stay on until 3.00pm. Is
this chargeable ? |
| A. |
Late check out
until 3.00 pm are usually not chargeable
but is always subject to availability
of rooms. Please indicate in your reservation
form as we may be able to accommodate
your request free-of-charge if room
are available. |
| Q. |
We
are aware that your check in time is
at 2.00 pm, but we would like to check
in at 10.00 am, is this chargeable ? |
A. |
Early Check in
are usually not chargeable but is always
subject to availability of rooms. Please
indicate in your reservation form as
we may be able to accommodate your request
free-of-charge if room are available. |
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| Location |
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| Q. |
What are the directions
to the Hotels? |
| A. |
Our location map is available on our
location webpage
within this site. |
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| Transportation
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| Q. |
Is there a hotel
shuttle service to/from the airport? |
| A. |
Yes we do have
our Airport Transfer Vehicle but it
is chargeable. Please indicate in the
reservation form that you require the
Airport transfers. We shall give you
the quotation for Airport Transfer during
the confirmation of your bookings. |
| Q. |
Which is cheaper,
your Airport Transfer or the Public Transport
? |
| A. |
The public transport is obviously cheaper. |
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| Hotel Facilities
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| Q. |
What are the facilities
offered at your hotel ? |
| A. |
The complete description
of the hotel/resort is available within
this website. If you are unable to locate,
please e-mail to us at maxcarry@tm.net.my
|
| Q. |
What are the facilities
available in the rooms? |
| A. |
The complete description
of the hotel/resort is available within
this website. If you are unable to locate,
please e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do we need adaptors
or transformers for our electrical devices? |
| A. |
If you are from
Asians countries, adaptors or transformer
are not needed but advisable to carry
with you as some electrical voltage
may differ. In Malaysia, the electricity
runs on 240 volts with 50-cycle system. |
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| Malaysian Law
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| Q. |
Is there a speed
limit on the Malaysian roads and are seat
belts required? |
| A. |
Speed limits vary
on each road. The normal speed limit
on the highway is 110 km/hr. Speed limit
signboards are available for reference.
Please do not exceed the speed limit.
Seat belts are required for the driver
and the front seat passengers. |
| Q. |
Do we need a Malaysian
Driving Permit to drive in Malaysia. |
| A. |
If you carry a
valid International Driving License,
you may not require a Malaysian driving
license. However, please check with
the Malaysian Road and Transport Department
for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving
on the same side of the road as in U.S.A
? |
| A. |
No. In Malaysia we drive on the left
side of the road. |
| Q. |
How much can I take
currency back to the US tax-free? |
| A. |
Under the Travelers
Declaration regulation, permitted currency
limits are as follows : A resident and
a non-resident is permitted to carry
into and out of Malaysia, RM notes not
exceeding RM1,000 per person. There
is no limit on the amount of foreign
currency notes or traveler’s cheques
carried into Malaysia by resident and
a non-resident. A resident is permitted
to carry out of Malaysia, foreign currency
notes including traveller's cheques,
not exceeding RM10,000 equivalent per
person. A non-resident is permitted
to carry out of Malaysia, foreign currency
notes including traveller's cheques,
not exceeding the amount brought in. |
| Q. |
What is the legal
drinking age? |
| A. |
18 years old. |
| Q. |
Are there any restriction
of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia
consumption alcohol is allowed except
muslims are not allowed to drink in
public in the state of Kelantan and
Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve
alcohol. Please check with the front
counter for more info on this matter. |
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| Travel Document
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| Q. |
Do I need a Visa? |
| A. |
Depending upon
which country you are from. Please check
with our local representative, embassy,
consulate located in your respective
country. The following webpage may be
able to provide to you some information
on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
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| Miscellaneous |
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| Q. |
Does anyone in Kuala
Lumpur speak English or any other language?
|
| A. |
English is the
common language used here.Our national
language is Bahasa Malaysia. Malaysians
commonly speak Bahasa Malaysia, English,
Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do we need to change
money before or upon arrival? |
| A. |
For your convenience,
it always advisable to change to local
currencies as all transaction in Malaysia
will be in Ringgit Malaysia (RM). However,
there are moneychangers and banks nearby
to do these transactions. |
| Q. |
Where can I exchange
currency? |
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing and
shoe sizes the same in Malaysia as in
the US? |
| A. |
No. |
| Q. |
Are all museums
closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women have to
wear hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the standard
tipping practice in Malaysia? |
| A. |
There is no tipping practice in Malaysia.
Tipping is at your own discretion. |
| Q. |
What's the weather
like there in Malaysia ? |
| A. |
Malaysia has an
equatorial climate with uniform temperatures
throughout the year. If you are coming
to the East Coast of Malaysia, especially
to Kelantan and Terengganu, most of
the hotel and resort along the east
coast here are closed from November
to January due to the monsoon season.
Please check with us on this information. |
| Q. |
Where can I get
information about traveling around Malaysia
? |
| A. |
Please refer to the following website
for more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I find
details on Museums in Malaysia ? |
| A. |
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| Q. |
Where can I find
literatures on some of the outstanding
buildings and infrastructures in Malaysia
? |
| A. |
Please refer to the following website
for outstanding buildings and infrastructures
of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can I find
details on Fine Dinning, Bistros, Cafes
, Delis, Restaurant, and Hawkers Centres
in Malaysia ? |
A. |
|
| Q. |
Where can I find
details on getting to Malaysia, getting
around Malaysia and getting around Kuala
Lumpur ? |
| A. |
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| Q. |
We wish to know
more about public transport to your hotel,
where do we find the said information
? |
| A. |
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| Q. |
Where can I find
the location map of all the major island
resorts in Malaysia? |
| A. |
Please refer to the following website
for details on location map of all the
major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can I find
the list of Calendar of events in Malaysia
? |
| A. |
Please refer to the following website
for the complete list of Malaysia’s Calendar
of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I find
details of shopping complexes in Kuala
Lumpur and in Malaysia ? |
| A. |
Please refer to the following website
for details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I find
details of shopping complexes on Langkawi
Island ? |
| A. |
Please refer to the following website
for list of shopping complexes on Langkawi
Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I find
details of Embassies and High Commissions
of Foreign Countries in Malaysia ? |
| A. |
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| Q. |
Where
can we obtain Useful telephone numbers
in Malaysia such as Emergencies, Police,
Hospitals, Medical Centres, Taxi, Cabs,
Busses, Car Rentals, Coaches, immigration
and all the necessary numbers while
in Malaysia. |
| A. |
Please refer to the following website
for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we find
the list of good hotels and resorts in
Malaysia ? |
| A. |
Please refer to the following website
for the list of good hotels and resorts
found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How can we get intouch
with you ? |
| A. |
To get in touch with us you may
e-mail us at maxcarry@tm.net.my
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